Question 1

Q: Does your company provide any warranties for your fence products?

Accepted Answer

A: Yes we do. Our materials come with lengthy product warranties from the manufacturer and our company offers a three year workmanship warranty on our installation for most of our products. Our aluminum fencing and our vinyl fence comes with a transferable lifetime warranty. This means that not only is the warranty good for the original purchaser, but it can also be transferred to the subsequent purchaser of your home. To transfer the vinyl fence warranty, a registration card must be filled out by the transferee. Also, it is important to note that our vinyl fence is one of the few in the entire industry that carries a warranty that is not just backed by the parent company but is actually underwritten by a firm that guarantees the performance of the warranty (similar to the way a re-insurance companies guarantees the performance of other insurance companies).

Question 2

Q: What is difference between Home Depot fence (bracketed) and your fence (routed)?

Accepted Answer

There are several differences between our vinyl fence and a bracketed style of vinyl fence that is typically sold by Home Depot. The major difference is the quality. Our routed vinyl fence has thicker vinyl walls, more ultraviolet inhibitors to prevent discoloration and is fabricated, not glued together. The result is a much stronger fence that is seamless in its structure and will not come apart because adhesion is lost. Another major difference is that our fence does not require brackets or fasteners during installation so there are no unsightly sharp metal objects to protrude from the fence and discolor the vinyl over time.

Question 3

Does your company use concrete when installing a fence?

Accepted Answer

Yes we do. We use concrete whenever we install a vinyl fence, an aluminum fence or a chain link fence. The only exception is with wood fencing – please check with your local office to determine whether concrete is used on all, some, or none of the wood fence posts. Other than this exception, we include concrete on each post that is installed.

Question 4

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 5

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 6

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.